Igloo Terms & Conditions 

DEPOSIT & PAYMENT

  • All bookings require deposit payment at time of booking.

  • Your deposit will be used as a tab up to the amount paid, and is redeemable on food, drinks & merchandise during your session.

  • Any additional spend over the value of your deposit must be paid at the end of your session.

  • Your deposit is a minimum spend. if you spend less than the deposit paid you will not be refunded the difference. 

  • The 2% booking fee is non-redeemable and non-refundable.

HIRE INCLUSIONS & TIMINGS

  • Your booking includes full table service during your booked session.

  •  If you do not arrive within 1 hour from the start of your session, your booking & deposit is forfeited.

  • Please ensure your area is vacated by the end of your allotted session time (2.5 hours from reservation time).  

CANCELLATION POLICY

  • As a courtesy you agree to contact the venue if you need to change or cancel your booking.

  • While we will try our best to reschedule your booking, we cannot guarantee that a timeslot will be available.

  • No shows and cancellations with less than 48 hours’ notice will not be refunded.

DIETARY REQUIREMENTS 

  • Any special requests or dietary requirements made will be catered for as best as possible, but please let us know at least 24 hours prior. 

  • Please be aware that while some meals are free of allergens, we cannot guarantee that any dish is 100% free of any allergens. 

  • There may be traces of gluten, nuts or nut oils or food may have been alongside/on machinery that may have products containing allergens.

DRESS CODE & BEHAVIOUR

  • Neat dress is required at all times.

  • ID may be required and management reserves the right to refuse service as we practise responsible service of alcohol at all times.

  • Drinks are not to leave the licensed area, whether taken out or passed out.

DAMAGES: 

We will hold you financially responsible for any wilful damages sustained to The Moseley Igloos or property of.

BYO:

No external food or drinks are to be brought into the igloos

MINORS:

Children and minors (under 18) must be supervised by a parent or guardian at all times.

PRIVACY POLICY:

If you use our sites and services, we may communicate with you via electronic messages, including email, text message/SMS, or mobile push notifications, in accordance with our privacy policy.